Terms & Conditions

I have worked as a hairdresser and hairstylist for over 17 years, in some of Melbourne’s top salons and working with some of the best in the bridal industry. Training with many bridal/long hair expert’s such as Sharon Blain, Ulyana Aster and Cara Clyne. I’ve also been given the amazing opportunity to work in Australian fashion week alongside many big names in the industry such as Brad Ngata also in L’Oreal fashion week in Alan white team, and many other great training facilities such as Goldwell, American crew, GHD & Schwarzkopf.

This is your big day. I promise you can sit back, relax, enjoy a glass of bubbles with your girls, and know you will be taken care of.

Time management is of the essence therefore adherence to booking times is critical in ensuring that Shannon Braché Hair delivers the service you expect and will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the bride/client to advise Shannon as soon as practical. Shannon Braché Hair is not responsible if desired completion time is not met due to client/group/wedding party delays.

Shannon Braché Hair will notify the client of her arrival time one to two weeks prior to the booking. If Shannon Braché Hair is set back due to delays caused by you or your group/wedding party, and if Shannon is requested and required to overstay, (provided Shannon is able to stay pending our other appointments), the client will be charged $80 per half hour exceeded per artist required to overstay the appointment in half hour increments only, (min. $80).

If you have a particular schedule, please advise this at the time of booking or as soon as possible so Shannon can take this into account when allocating bookings.

At your trial Shannon will chat and confirm details with you and can advise you. Also closer to the day earlier if needed Shannon will put a schedule together. Tip* you should aim to be ready 1 to 1.5 hours before your ceremony.

Please note that all prices are subject to change. If you have already paid a booking fee then you retain the rates invoiced at the time of booking.

Bookings are subject to availability; please contact Shannon to confirm availability. In order to secure your booking you will be required to pay a non-refundable booking fee, which is deducted from the total cost of the booking and will not be refundable under any circumstances, including unforeseen circumstances.

Shannon Braché Hair does not hold any bookings until the booking fee has been received.

Please wash your hair the night prior to the appointment by shampooing thoroughly twice and paying a lot of attention to your root area, then apply a small amount of conditioner mid-lengths to ends and rinsing very well. Please blow dry your hair thoroughly and smooth this helps with longevity and time on the day. Appointment & timing does not include blow waving prep, hair must be dried smooth or straightened if needed, and tangle free to prevent delay on the day. You may straighten your hair if when you dry your hair, you haven’t achieved a straight result from your blow dry. Curly hair must be straightened unless wanting to wear naturally curly. If one of the services is a  blow-dry you can wash your hair the morning of the wedding. Shannon will also advise once everyone has confirmed what their having done.

Please do not apply any treatments, oils or styling products. For best results use salon quality shampoo and conditioner. Please give ample notice for any allergies or special requests so Shannon can try to accommodate.

If the client and/or their booking group has any questions specific to their needs, please let Shannon know and she will be more than happy to help. Shannon will require an adequate area to set up her station to deliver the service you expect. Where the area isn’t adequate, delays may be unavoidable. Shannon requires access to a safe working powerpoint, a dining/low chair for hairstyling and table (if able) for her equipment.

The client scheduling the booking will be responsible for full payment of all services in the event that other people in the wedding party/group do not pay their portion. For all bookings, the full remaining balance is due 7 days prior to your booking date (not earlier). If you wish to pay cash on the day, this is possible but exact amount must be ready in an envelope given on arrival also now available eftpos.

Please allow at least 3 business days for electronic funds to clear. Electronic payments that do not clear before the booking date will not be accepted as payment of the respective invoice.

If you are having difficulty viewing, receiving or paying an invoice, please contact Shannon immediately.

Bookings which are not paid in full by the due date risk termination and Shannon will not provide services on the day. We will try to reach you to remind you of payment via your email and/or phone number you have provided us with.

Please note that service will not be provided without payment in full, prior to the day of the event.

Shannon Braché Hair does not offer refunds for any completed services at any stage. If you are in any way dissatisfied, the onus is on the client to notify Shannon whilst on location.

Booking fees are non refundable under any circumstances. This includes, but not limited to, situations where the booking and/or wedding is cancelled due to personal relationship breakdown, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, changes to regulations, health warnings, weather events, travel limitations, venue closures.

There are no refunds of any monies paid toward any bookings where there has been any partial/full cancellation made within 90 days of the group booking or wedding. This includes, but not limited to, situations where the booking and/or wedding is cancelled due to personal relationship breakdown, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, changes to regulations, health warnings, weather events, travel limitations, venue closures.

Please confirm your numbers carefully at the time of your booking, as we do not offer any reductions at any time for hairstyling services. This includes, but not limited to, situations where the booking and/or wedding is amended due to personal relationship breakdowns, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, changes to regulations, health warnings, weather events, travel limitations, venue closures.

Should someone in your wedding/group booking cancel at any time they are welcome to be replaced with someone else, e.g. a guest or relative. You will be charged the full amount of the service since the booking duration on the requested date has been specifically allocated to you which results in lost earnings/bookings for us. It is your responsibility as the client to communicate and make the other parties aware of our rates and terms of service.
Cancellation of any booking by you must be communicated in writing, by email and will only be confirmed upon receipt of this. The complete booking fee will be retained by Shannon regardless of notice or reason given, due to administration and loss of other bookings caused by allocating your booking.

Cancellations within 90 days of the group booking/wedding will be charged the full costs of the booking. All booking fees are strictly non-refundable and non-transferable.

A travel fee will be incurred and is dependant on distance required to travel. If in the event that any hotel parking fees are incurred as result of the location of the booking, these will be passed on to the client.

Parking is required for Shannon at the venue. Valet parking is required at all inner city hotels. If parking is not made available on-site, parking fees will be added to the invoice.

Please be aware that parking delays caused by the client may result in the inability to start the service on time, finish the total service booked or get to the service at all. We recommend that onsite parking be provided to Shannon to avoid disappointment.

If any additional people require styling on the day, but do not have a booking, this is not normally a problem and payment can be in cash or direct deposit prior to Shannon starting the service. It is recommended to give Shannon notice if others in attendance want styling so arrangements can be made. Shannon Braché Hair recommends that numbers for styling are confirmed in advance to avoid potential disappointment where we may not be able to cater to extras.

Shannon has always been committed to protecting her clients’ health and safety and of course her own, so hygiene has always been at the forefront of her business operations.

Given the nature of the COVID-19 pandemic there are additional measures as required by law that Shannon must make to safely continue providing hairstyling services to protect the health of everyone.

Shannon will require the details of everyone that will be in attendance of the appointment INCLUDING any suppliers and contractors who will be present – this is a Victorian Government requirement in case contact tracing is required.

With regards to Covid-19 these are the measures that Shannon will require of her clients and their attendees:

– That hand washing facilities are provided.
– That you and anyone else present must maintain social distancing as much as practicable which is a minimum of 1.5m between each other.
– That you firstly disinfect your phone with antibacterial spray or wipe and then wash your hands for a minimum of 20 seconds prior to my starting your appointment.
– That you and any other client within the booking must provide in advance their name, residential address, and phone number which Shannon will be required to by law to maintain a record of for a minimum of 28 days from the appointment/attendance date. Shannon will not disclose your personal information to anyone unless it is required to by law e.g. Victorian Health or other Governing bodies.
– That you understand the space requirements as set out by law that we all need to abide by. Shannon will require a well-ventilated space for the hairstyling service, and it must be at least 4sq/m per person. Please note that if you are getting ready in a small hotel room or have people in attendance that may exceed this ruling, some people will need to leave the premises/hotel room.
– Understand that per the government guidelines that you and others in the booking are discouraged from bringing any friends or family members to any appointments if they are not part of the booking.
– That you are not to enter premises and/or attend the appointment if you or anyone else is feeling unwell, have flu-like symptoms, or if you or anyone else has been in contact with a confirmed case and have been directed to self-isolate or you become unwell during the appointment.
– While the COVID-Safe application is not a requirement to book, Shannon encourages clients to download and activate the COVID-Safe app for their smart phone.

Shannon reserves the right to refuse the lending out of her equipment to clients, other stylists and third parties.

Shannon Braché Hair is not, under any circumstances, responsible for any allergic reactions to products used. The onus is on the client to give advance notification to Shannon Braché Hair if you or any of your group/wedding party have particular hypersensitivity that you are aware of.

To ensure health of Shannon, her team and clients, Shannon Braché Hair reserves the right to refuse service on any clients displaying signs of headlice or contagious viral symptoms including but not limited to, vomiting, diarrhoea or rash.

Children in attendance of the booking are to be supervised by a responsible adult at all times. Children are not to be in the service area at any time unless they are having a service and are being supervised by a responsible adult. This is for their own safety; Shannon uses very hot styling tools, operates electrical equipment and has very heavy equipment which can tip if not used correctly. Shannon is not responsible for watching any children. Shannon accepts no liability from any claims arising from any children’s injury while in the service area.

In the rare event that Shannon is unavailable to attend the appointment to provide hairstyling services on the scheduled booking date, Shannon will make every attempt to find a similar calibre artist for the client. In this situation only, will the booking fee be refunded or transferred to the new artist. However, the limit of liability is a full refund of all monies already paid for the hairstyling service for the affected date only.

Clients acknowledge that Shannon Braché Hair may use any photographs or images taken for portfolio, website and any promotions.

The contents and advice on this site are for general informational purposes only and should not be substituted for seeking the advice of a medical professional. We accept no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products and equipment offered by Shannon Braché Hair. By making a booking with us you acknowledge and accept this policy and release us from any liability if such a situation should arise.

The client understands that once the booking fee has been paid, they are legally bound by this document.